Cell Phone Retrieval Service

We ship the retrieval kits within 1 business day of receiving your order. It will then typically take 1-7 days for the kit to arrive at your employee’s address, and an additional 1-7 days for the equipment return to arrive at your designated company address once your employee ships it. (Note: transit times may be a bit slower or faster depending on carrier shipping volumes and distance). While we cannot guarantee how long your employee will take to ship their equipment, but our service is designed to help your employee return equipment as quickly and safely as possible.

Yes! Our prices are flat-rate and include shipping in both directions and includes the box, tape, and instructions. (shipping an empty box to your employee and return shipping with equipment back to your designated provided address – typically a company address). We use USPS, FedEx, and UPS.

Our device return service is thoughtfully designed to help your employee and you return company issued equipment safely and easily. We will provide every effort to make sure your employee sends back their equipment by conducting friendly reminders, and we’ll attempt to communicate with them by phone and email. If we’re unable to receive any communication from your employee after 5 phone call and 5 email attempts, we’ll let you know. Because we provide our full service when we fulfill your order, we are unable to issue refunds for our services in the event that your employee doesn’t return their device.

We currently ship to all US addresses within the lower 48 US states, excluding PO boxes and US territories. Though expanding our support to more states and Canada is on our roadmap.

Yes! our boxes are 100% recyclable. You can recycle the cardboard box with the rest of your paper recycling. The polypropylene padding insert can be easily removed and recycled, as well.